Last Updated: 10th April 2025

1. Who We Are

Elimu Wholesalers (“we,” “us,” or “our”) is a leading wholesaler and distribution company based in Kenya. We are committed to protecting your privacy and ensuring your personal data is handled responsibly and in compliance with all applicable laws, including the Kenya Data Protection Act, 2019, as well as international data protection standards where applicable. This Privacy Policy describes how we collect, use, share, and safeguard the personal information of our website visitors, customers, and business partners.

2. Information We Collect

a. Personal Data

When you interact with our website or use our services, we may collect various types of personal data, including but not limited to:

• Identity Data: Your name, contact details (email address, phone number), and company information.
• Transactional Data: Information related to purchases, orders, invoices, and service delivery.
• Online Identifiers: Your IP address, browser type, and device information for technical and security purposes.
• Comments and Reviews: If you leave a comment on our site, we collect the information provided in the comment form, along with your IP address and browser user agent string for spam detection.

b. Media and Other Content

• Uploaded Images: If you upload images to our website (such as product photos or testimonials), please ensure that you do not include embedded location data (EXIF GPS data), as this information can be extracted by others.

c. Cookies and Similar Technologies

• Comment Cookies: When you leave a comment, you may opt-in to saving your name, email address, and website in cookies to streamline future interactions. These cookies persist for one year.
• Login Cookies: If you visit our login page, a temporary cookie is set to confirm your browser supports cookies; this cookie does not contain personal data and is cleared upon closing your browser.
• Persistent Cookies: When you log in, cookies are used to store your login credentials and screen display preferences. Login cookies typically last for two days (or up to two weeks if “Remember Me” is selected), and screen option cookies last for one year.
• Editorial Cookies: A temporary cookie may be set when you edit or publish an article or update your account information. This cookie includes no personal data and is automatically deleted after one day.

3. How We Use Your Data

Your personal data is used for various purposes, including:

• Providing Services: To process and fulfill your orders, manage deliveries, and communicate important information related to our products and services.
• Customer Support: To answer your inquiries, provide technical support, and manage our ongoing business relationship.
• Improving Our Website: To analyze user behavior, personalize content, and detect/prevent fraudulent activities or spam.
• Legal and Regulatory Compliance: To comply with legal obligations, respond to law enforcement requests, and protect the rights, property, or safety of our users or the public.
• Marketing (with Consent): To send you newsletters, promotions, or updates about our services, where you have opted-in to receive such communications.

4. Data Sharing and International Transfers

a. Third-Party Service Providers

We may share your personal data with trusted third-party service providers who help with website analytics, email marketing, payment processing, and other essential functions. These providers are contractually obligated to protect your data and use it only for the specified purposes.

b. Gravatar Service

If you opt to use the Gravatar service when commenting, an anonymized hash of your email address may be sent to Gravatar to check if you are using their service. Please review their Privacy Policy for more details.

c. Cross-Border Transfers

In some instances, your personal data may be transferred to and processed in countries outside Kenya. In such cases, we take steps to ensure that adequate safeguards are in place to protect your privacy.

5. Data Retention

• Comments and Content: Comments and associated metadata are retained indefinitely to enable the approval of follow-up comments and maintain a consistent user experience.
• Customer and User Accounts: Personal information associated with registered accounts is retained for as long as you maintain the account or as required by applicable laws. Users may access, modify, or request deletion of their personal data by contacting us directly, although certain legal and administrative records may be retained as required.

6. Your Rights and Choices

Under the Kenya Data Protection Act, 2019, and other applicable data protection regulations, you have certain rights regarding your personal data. These rights include:

• Access: You may request access to the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or outdated information.
• Deletion: Subject to certain limitations (e.g., for legal or security purposes), you may request the deletion of your personal data.
• Portability: You may request to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Objection and Restriction: Where applicable, you can object to or request the restriction of certain data processing activities.

To exercise any of these rights or if you have any concerns about our processing of your personal data, please contact us at:

Contact Information:
Elimu Wholesalers
Email: connect@elimuwholesalers.com
Phone: +254 79000000
Address: Nairobi,Kenya.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our security protocols are continuously reviewed to adapt to evolving threats.

8. Embedded Content and Third-Party Websites

Our website may feature embedded content (e.g., videos, images, or articles) from other websites. Such content is subject to the privacy policies of the respective third parties. We are not responsible for their data collection practices, and we advise you to review their terms and policies before interacting with such content.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or other operational needs. When significant changes are made, we will post a prominent notice on our website or send a direct notification to you via email (if applicable). Continued use of our website and services after any changes to the Privacy Policy constitutes acceptance of those changes.

10. Additional Disclosures

Legal Obligations: We may disclose your personal data if required by law or if we believe disclosure is necessary to protect our rights, ensure user safety, or respond to legal claims.

Password Resets: If you request a password reset, your IP address may be included in the reset email.